Store Policy
Pricing:
The price of imported food changes frequently and we do our best to keep our website prices updated and current. However, prices are subject to change without notice. If the current price of an item is more than 10% higher than what is stated on our website, we will contact you before shipping the product.
In Stock/Out of Stock Items:
We make every attempt to have the items on our website in stock at all times and updated in our inventory. But sometimes, due to reasons out of our control, there will be times when an item will not be in stock.
· Limited Production:
For some of the higher grades of green tea, sometimes we may be out of some of our teas for a period of time because there’s only a limited amount of teas produced each season. As for the teaware, sometimes the artist simply stops making them.
· Delayed Shipments:
All of our products originate from Korea so it takes some time for our bigger shipments to arrive to the US.
If we are unable to fulfill your order at all (or if a majority of the items ordered are out-of-stock), we will contact you immediately.
If we are short a small portion of your order, we will ship what we do have in stock and re-calculate your order. If the remaining items are expected to arrive within 1 month, we will keep the missing items on back-order and keep you updated by email.
If the merchandise takes longer than a month to arrive, we will contact you immediately to consult with you regarding your order.
Payment Options:
Online purchases must be made by using a Paypal service or personal check. All major credit cards are accepted by Paypal service. We charge your credit card at the time when you place an order to provide faster processing and shipping. Orders involving payment by check will be processed once the check has been received.
- Credit / Debit Cards
- PAYPAL